SAP makes a dramatic difference in your HR Performance, if you know how to use it ! Perfect Resources helps you get the most from SAP with over 500 interactive videos. From beginner to expert, learn at your own pace from the comfort of your home or office.




Basics of SAP & CRM

  • Basic SAP GUI Navigation
  • Introduction to Customer Relationship Management
  • Introduction to the SAP CRM Modules
  • Sales
  • Service
  • e-Commerce
  • Interaction Center
  • Marketing
  • Analytics
  • Introduction to Organization Structure
  • Introduction to Master Data
  • Introduction to Transactional Data

Fundamentals of CRM Customizing

  • Basic Master Data & Organizational Model
  • Account Management
  • Organizational Structure
  • Product Master
  • Customizing
  • CRM Transactional Data
  • Generic Business Transactions in CRM
  • Activity Management
  • Partner Determination
  • Pricing Overview
  • Billing Overview
  • Middleware
  • Basic Concepts of SAP CRM Middleware
  • Brief overview of the SAP CRM webClient

CRM Sales Module Customization

  • CRM Sales Modules
  • Opportunity Management
  • Quotation creation & Customization
  • Order Management
  • Copy Controls
  • SAP CRM Sales Pricing
  • Contracts Management
  • Activity Management
  • Territory Management
  • Rebates Processing
  • Text Determination

CRM Marketing Module Customization

  • SAP CRM Marketing
  • Overview of marketing management in SAP CRM
  • Marketing Plans and campaign management
  • Working with marketing projects
  • Preparation and Execution of campaigns
  • Segmenting business partners
  • Marketing attributes
  • Graphical Modeler
  • Creating profiles and target groups
  • Personalized mail forms
  • Creating personalized e-mails
  • Marketing Product Proposals
  • Lead Management and Surveys
  • Campaign automation
  • External List Management
  • Special Functions and Features in campaign management
  • Couponing

CRM Service Module Customization

SAP CRM Service Management Maintenance of technical objects
  • Installed base management
  • Individual objects
Service contract processing
  • Service agreements
  • Service contracts
  • Service plans
Service order processing
  • Resource planning
  • Service confirmation
  • Service billing
  • ERP Integration
Complaints and returns processing
  • Complaints and returns
  • In-house repair processing
IT Service Management